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About Us
Code of Ethics

Our Code of Ethics

At Western Capital... We know that behind every account is a person. That is why being an employee of Western Capital means more than just collecting on accounts. It means that we are responsible for helping individuals find their way out of an unfortunate financial situation while building and enhancing customer relationships. By doing so, we further our quality of service: recoveries, culture and reputation. That is how we feel good about ourselves as individuals, and that is how we make a difference as a company.

Customer-based focus

  • We value our customers, always treating them with dignity and respect.
  • We take individual ownership of our customer's concerns and ensure, to the best of our ability, that they are resolved. We give customers professional attention during our entire relationship.
  • Developing rapport and providing educated and reasonable options to help customers resolve their debt is perhaps the most critical element to today's recovery business.

Ethical collection practices

  • We use a firm but fair collection technique, operating only with the highest level of honesty and integrity.
  • We are committed to complying with all of the state, federal, and corporate guidelines regarding FDCPA.

Professionalism

  • We are completely honest with our customers at all times, while making sure that they understand that they are ultimately responsible for their financial obligations. We do this without using intimidation or scare tactics to resolve their accounts.
  • As we respect our customers, so do we respect our fellow employees. We trust in the competence and integrity of our coworkers, and treat them with dignity and respect.

Continuing improvement

  • We make every effort to reduce errors and improve productivity. Doing our job right the first time ultimately means efficient, cost effective service to our customers and higher returns to our shareholders.
  • The goals of Western Capital are based on collective effort as well as individual effort. We are committed to ensure our personal collection efforts complement the overall company goal.

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