-
This is
Robert Paisola with Western Capital Financial Services. This call
is copyrighted 2006 Western Capital Financial Services Inc. On the
phone with me is Jeremy Hedrick from Hot springs, Arkansas. Good
afternoon Mr. Hedrick, how are you?
-
-
Jeremy
Hedrick: Fine, how do you do?
-
-
Robert
Paisola: Just fine, thank you. Why don’t you go ahead and tell our
listeners exactly what happened?
-
-
Jeremy
Hedrick: Last night I received a call from Nationwide Credit
__________ me that remaining balance or what I owe on my credit card
and they told me to __________ from my friends and family or try to
go to American General and get a loan to pay it off. I told them I
__________ to do it and they basically started threatening me and my
wife.
-
-
Robert
Paisola: How did they threaten you?
-
-
Jeremy
Hedrick: They threatened criminal action against my wife and they
threatened to call my employer and garnish my wages.
-
-
Robert
Paisola: So they threatened criminal action against your wife?
-
-
Jeremy
Hedrick: Yes.
-
-
Robert
Paisola: And who was the person that did this at Nationwide Credit?
-
-
Jeremy
Hedrick: Her name was Kelly.
-
-
Robert
Paisola: Okay, and did Kelly give you a phone number?
-
-
Jeremy
Hedrick: Yes she did.
-
-
Robert
Paisola: What is that?
-
-
Jeremy
Hedrick: It’s 486-631-5531, extension 1098.
-
-
Robert
Paisola: Well as we do at Western Capital, we are going to get
Kelly on the line and see what Kelly has to say? To our listeners
around the world we challenge you to listen to yet another victim of
Ameriprise Financial American Express and Nationwide Credit. Jeremy
please hold on and we’ll be right back with you, okay?
-
-
Jeremy
Hedrick: Okay.
-
-
Robert
Paisola: Please hold.
-
-
Robert
Paisola: Jeremy?
-
-
Phone IVR:
If you know the four digit extension of the person you wish to speak
to.
-
-
Robert
Paisola: Jeremy, are you there?
-
-
Jeremy
Hedrick: Yeah, I am here.
-
-
Robert
Paisola: Go ahead we are ready. Interesting, you try to call
Nationwide and they don’t want to answer the phone. We are going to
put this call in hold and try to reconnect. We are now recording
again, we are trying to reach Nationwide credit. Jeremy?
-
-
Jeremy
Hedrick: Yeah.
-
-
Robert
Paisola: Okay, hold on. Jeremy?
-
-
Phone
IVR: You are Calling Nationwide Credit. Your call may be monitored
for quality assurance.
-
-
Robert
Paisola: Jeremy are you there?
-
-
Phone
IVR: If you know the four digit extension of the person you wish to
speak to, please enter it now or you may press zero for the
receptionist.
-
-
Robert
Paisola: __________ ask for.
-
-
Phone
IVR: That number is busy, please try again later.
-
-
[Female
speaker]: __________
-
-
[Male
speaker]: Mrs. Kelly?
-
-
[Female
speaker]: She is actually on break. Is there anything I can help
you with?
-
-
Jeremy
Hedrick: My name is Jeremy Hedrick. I received a call from her a
few minutes ago.
-
-
[Female
speaker]: Okay, can you hold on for a second?
-
-
Jeremy
Hedrick: Yeah.
-
-
[Female
speaker]: Hold on a second. Kelly’s office, this is __________
speaking, how may I help you?
-
-
Jeremy
Hedrick: Yeah, __________ received a call from Kelly, my name is
Jeremy Hedrick.
-
-
[Female
speaker]: What’s your telephone number sir?
-
-
Jeremy
Hedrick: My telephone number?
-
-
[Female
speaker]: Yes.
-
-
Jeremy
Hedrick: It is 50-153-3634
-
-
[Female
speaker]: Hold on one moment, okay Jeremy?
-
-
Jeremy
Hedrick: Okay.
-
-
This is
Robert Paisola with Western Capital. Today is Monday, November 6,
2006. This call is copyright 2006 Western Capital Financial
Services Inc.
-
-
[Female
speaker]: Okay, Kelly was briefly trying to get a hold of you to
resolve the account with Samantha Hedrick, that’s your wife,
correct?
-
-
Jeremy
Hedrick: Yes it is.
-
-
[Female
speaker]: Okay and it looks like we were supposed to be getting a
call back from you, call back this week. Now what you guys are
going to do to resolve this account?
-
-
Jeremy
Hedrick: Well as far as calling, I checked all my options, and the
only way I can try to resolve is make payments.
-
-
[Female
speaker]: Okay, did she give you the number to American General?
-
-
Jeremy
Hedrick: Yes, she did.
-
-
[Female
speaker]: And what happened with American General?
-
-
Jeremy
Hedrick: Why you want me to take a loan when I can’t get any loan
in.
-
-
[Female
speaker]: Did you guys even try to get a loan because if that
__________ care about of Nationwide Credit collection office, the
better it is for you.
-
-
Jeremy
Hedrick: Well I can’t get a loan. My credit score is not good
enough to get a loan, and I am not taking out a loan __________ I
mean like monthly payments.
-
-
[Female
speaker]: It looks like your score is 705.
-
-
Jeremy
Hedrick: My score is 705? Well I just checked it the other day and
it is in the 500s.
-
-
[Female
speaker]: Well your wife is 547.
-
-
Jeremy
Hedrick: Okay, both the scores are in the 500s, because I was
trying to get a home loan, and I got the __________ my credit score
is not good enough, I know if I can’t get a home loan, why would I
be able to get a loan to pay off a credit card debt?
-
-
[Female
speaker]: Okay, now what exactly are you guys able to do?
-
-
Jeremy
Hedrick: I was thinking she __________ $300 a month.
-
-
[Female
speaker]: $300 a month? __________ is $5934.26. Now in order if I
have to arrange any kind of payment with you, we have to have a
certain percentage down and the percentage on this account has to be
at least 50 percent that is $2987.13.
-
-
Jeremy
Hedrick: I don’t have the money, that’s what I am saying. There is
nowhere I can come with that money, I have exhausted all my options,
my wife is pregnant, I got doctor bills to pay for, and now you are
stressing my wife out when she is pregnant. I mean there is no
option I __________.
-
-
[Female
speaker]: Let me see if there is something else I could work out
Jeremy. It is going to take me one moment to check the __________
on the account, okay?
-
-
Jeremy
Hedrick: Okay.
-
-
Robert
Paisola: Jeremy?
-
-
Jeremy
Hedrick: Yeah.
-
-
Robert
Paisola: Talk about the criminal issue.
-
-
Jeremy
Hedrick: Okay.
-
-
Robert
Paisola: You don’t want to go to jail. __________ your wages? So,
it is Monday, November 6, 2006, time is 09:12 a.m. This call is
copyright 2006 Western Capital Financial Services Inc. All rights
reserved. Especially with the issue of the baby, stressing out,
that’s not good.
-
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Jeremy
Hedrick: She’s not feisty like the other lady was.
-
-
Robert
Paisola: So what are you going to do about it?
-
-
Jeremy
Hedrick: I’ll maybe refer to __________.
-
-
Robert
Paisola: I’ve heard sometimes that works.
-
-
[Female
speaker]: Jeremy, it is going to be one moment, okay?
-
-
Jeremy
Hedrick: Okay.
-
-
Kelly:
Nationwide Credit, this is Kelly.
-
-
Jeremy
Hedrick: Kelly, this is Jeremy.
-
-
Kelly:
Hi.
-
-
Jeremy
Hedrick: This is Jeremy Hedrick, how are you doing.
-
-
Kelly: Hi
Jeremy, I have to inform you before we continue, any and all
information obtained will be used for the purpose of collecting this
debt and that our call may be monitored or reported for quality
assurance.
-
-
Jeremy
Hedrick: Okay.
-
-
Kelly:
Now what can I help you with?
-
-
Jeremy
Hedrick: I was calling, __________ I explored all my options, and
only way I figured I can do it is to __________ make monthly
payments.
-
-
Kelly:
Now, only type of monthly payment that I can set you up on is 50% of
the balance __________ and then I will give you $300 monthly payment
for 90 days.
-
-
Jeremy
Hedrick: Well I don’t have the 50% to come up with, and the other
day when my wife talked to you and it was 30%.
-
-
Kelly: No
I didn’t. Your wife told she needed to come up with the entire
balance __________ you are already owe $5000 and then you had
enrolled in consumer credit counseling like it was okay __________.
-
-
Jeremy
Hedrick: Okay, we are trying to take care of other cards
__________, threatening my wife with criminal charges, threatening
to call my employer and garnish my wages.
-
-
Kelly: I
had never threatened to garnish your wages and I never threatened to
call your employment because I did call your place of employment
when I wasn’t a threat. Your wife was never threatened with any
legal action or anything. I told your wife she committed a credit
card fraud, because at no point in time was your income or her
income combined you had $6000 in order to pay this account back 30
days later and you knew that when you guys used the card.
-
-
Jeremy
Hedrick: When we got the card there was no bills that needed to be
paid of at 30 days __________.
-
-
Kelly:
Yes there was. It was hard check that your wife signed. Just open
it and see the back in black ink and she signed it.
-
-
Jeremy
Hedrick: I looked through all the paper work and it just not say
that
-
-
Kelly: It
does.
-
-
Jeremy
Hedrick: No it doesn’t.
-
-
Kelly: It
is a 30-day charge card.
-
-
Jeremy
Hedrick: No it is not. It is a revolving account.
-
-
Kelly: No
it is not. The card that your wife has is not a revolving account.
It is a charge card, and that is the card she applied for and the
card she got, and your wife fraudulently spent the money.
-
-
Jeremy
Hedrick: No we didn’t. We had __________.
-
-
Kelly: We
were not taking your $300 monthly payment.
-
-
Jeremy
Hedrick: We have no intention to pay for it.
-
-
Kelly: I
don’t believe you.
-
-
Jeremy
Hedrick: Okay if we didn’t, we don’t want to try to take care
__________.
-
-
Kelly: I
don’t know why you are actually __________ otherwise, but it looks
like you got to go __________ and you get married to your wife who
had opened up a million credit cards in the past 6 months.
-
-
Jeremy
Hedrick: Okay.
-
-
Kelly:
And you guys aren’t paying them back, __________ credit counseling,
__________ cards randomize and now you are writing to consumer
credit counseling that’s way out and it’s not right.
-
-
Jeremy
Hedrick: Well what you are doing to me is not right.
-
-
Kelly:
What am I doing to you, telling you the truth?
-
-
Jeremy
Hedrick: Oh, yeah, you are threatening my pregnant wife with
criminal charges, call my place of employment without my consent.
-
-
Kelly: I
don’t need your consent to call where you work.
-
-
Jeremy
Hedrick: Yes you do.
-
-
Kelly:
No I do not.
-
-
Jeremy
Hedrick: Okay. __________.
-
-
Kelly:
And your wife was never threatened.
-
-
Jeremy
Hedrick: Yes, she was.
-
-
Kelly:
Okay, well I didn’t threaten your wife and she knows she wasn’t
threatened and if it the truth is the threat then that’s too bad.
-
-
Jeremy
Hedrick: Well, you and your manager is threatening my wife with
criminal charges.
-
-
Kelly:
Your wife, she is a criminal being. She shouldn’t be using the
card.
-
-
Jeremy
Hedrick: This is not a criminal act.
-
-
Kelly:
How do you figure it’s not. At one point in the past 11 months
since January 2006, after you and your wife __________.
-
-
Jeremy
Hedrick: The credit card fraud I think is a false information to
get a credit on someone else’s name.
-
-
Kelly:
No, your wife committed credit card fraud because she ran up the
card for $6000, __________ never. Made that kind of money to pay it
back in 30 days. She admitted that. She said when she used the
card she knew you guys won’t be able to pay it back a month later,
but she did it anyway.
-
-
Jeremy
Hedrick: __________.
-
-
Kelly:
__________ $6000 30 days later, she told me you made $2100 a month
and she made $1700 a month, no where no matter how many times you
add that does that equal $6000 that you are going to able to pay
back a month later. You don’t even make that kind of money to be
able to pay all your other __________ expenses and $6000 on a credit
card, come on Jeremy.
-
-
Jeremy
Hedrick: This was not a 30-day charge account.
-
-
Kelly:
It is a 30-day charge card.
-
-
Jeremy
Hedrick: No it’s not, when we got the chart, it says pay as you
want to.
-
-
Kelly:
No, please, you and I both know that you no credit card in the world
that you are going to pay as you want to.
-
-
Jeremy
Hedrick: It does. It says that __________.
-
-
Kelly:
You know what Jeremy. Jeremy listen to me, okay, because I don’t
have time for this.
-
-
Jeremy
Hedrick: You __________.
-
-
Kelly:
You and your wife used the card knowing you didn’t have a way to pay
it back. We are to not __________, Are you going to let me finish,
Jeremy. We are not going to take your $300 a month. That is
ridiculous.
-
-
Jeremy
Hedrick: Okay, what do you want me to do?
-
-
Kelly:
Repayment __________.
-
-
Robert
Paisola: Kelly
-
-
Kelly:
Yes.
-
-
Robert
Paisola: Kelly, this is Robert Paisola and I want you to know that
the discussion that you just had with Mr. Jeremy and Samantha
Hedrick is very, very important and it is important you listen very
clearly to what I have to say.
-
-
Kelly:
You know what Mr. Paisola, you recorded another call with another
collector here. You don’t help these people and if these people can
afford to pay you as much money that they pay you an hour, they
__________ bill.
-
-
Robert
Paisola: Okay, you know what Kelly. You have to be very careful
what you say because you are talking to a lot of people and when I
tell you something.
-
-
Kelly: I
know we are recorded on the internet __________, but you are trying
to breach a contract.
-
-
Robert
Paisola: Kelly listen clearly, you as a collector do not have the
right to tell a person that they have credit card fraud. American
Express has an exposure limit they are willing to go to. They do
that by underwriting. I want to talk you site manager, again right
now, it is your choice.
-
-
Kelly:
Hold on, this is ridiculous.
-
-
Robert
Paisola: It is ridiculous Kelly because you are ridiculous and you
are violating the law. You are violating the law, Kelly. Ladies
and gentleman this is Robert Paisola with Western Capital. This is
Kelly a collector with, oh my god, this is ridiculous. This is
going to absolutely, how long will American Express let this
continue? “They fraudulently spent money, I don’t believe you.”
You ran the CCCS, “you shouldn’t commit fraud.” How long are we as
a society are going to put up with this? How long is American
Express Ameriprise Financial going to listen? What is it going to
take to wake them up? We will see because you know where our next
call goes. It goes right back to the Attorney General, just like
the last one. You cannot as a collector violate the law in order to
attempt to collect the debt. And that is exactly what she did and
you will notice before Kelly came on the line, as we spoke to Lisa
Lin. Lisa Lin did not use the disclosure that said, this is an
attempt to collect a debt and any __________ will be recorded and
used for that purpose. You did not do that. Violation number, god
knows how many against this company. And we will continue to do
this until there is change, until that portfolio is __________,
every single account. This is a family that is living on an income
where they have offered to make payments. American Express does not
have the right or the goal to call and demand that kind of
money from these people and then tell them they are credit
criminals. And if they do they just violated themselves out of
their contract. The minute that she said the only thing I want you
to do is get an attorney, what does that mean to least sophisticated
consumer. Now I am talking to Nationwide’s Attorneys right now and
the CEO of Nationwide. What does that mean? What did it mean when
Kelly said I don’t believe you? What did it mean? How far do we
take this, to my friends in Congress as you listening to this call?
What do we do to protect the American citizens. This is Kelly
again.
-
-
Kelly: I
am transferring you once again.
-
-
Robert
Paisola: I hope you would __________.
-
-
Kelly:
One second.
-
-
Robert
Paisola: This call is copyright 2006 Western Capital Financial
Services Inc.
-
-
Tim:
Nationwide, this is Tim Rushing.
-
-
Robert
Paisola: How are you doing Tim?
-
-
Tim:
Doing alright, whom I am speaking with?
-
-
Robert
Paisola: Tim, this is Robert Paisola.
-
-
Tim: How
are doing?
-
-
Robert
Paisola: Not too good. We got a collector who really put you guys
in hot water again.
-
-
Tim: Who
you are speaking for and who is the collector you were talking to.
-
-
Robert
Paisola: Okay, let me get, you are Tim. I think I have talked to
you before, Tim.
-
-
Tim: No
you didn’t. You actually spoke to the director, __________, but he
is actually not in today.
-
-
Robert
Paisola: Who and what’s your capacity?
-
-
Tim: I am
operational manager.
-
-
Robert
Paisola: Okay at what center?
-
-
Tim: What
was that?
-
-
Robert
Paisola: Which office center?
-
-
Tim: At
the Sacramento office.
-
-
Robert
Paisola: Okay, spell your last name for me Tim.
-
-
Tim:
Rushing.
-
-
Robert
Paisola: Okay, Tim as you aware all calls were recorded. What you
got is that a collector calling over and over and over to these
people, debtor’s name is Jeremy and Samantha Hedrick. They are call
it on auto dial. She has threatened criminal action against the
debtor.
-
-
Tim: You
have it on the recording?
-
-
Robert
Paisola: Yeah we have it on tape, we have it on tape and she said
today on the phone “well you shouldn’t be a criminal”.
-
-
Tim: Do
you have all that on tape?
-
-
Robert
Paisola: Yeah, it is all on tape. That you fraudulently went out
and spent money, #2, I do not believe you that you had the purposes
and the ability to pay, #3 that you ran and hit behind CCCS and #4
that you should not commit fraud. In speaking to Lisa Lin, the
first collector she did not validate the debt. In other words she
did not say this is intended to collect a debt, any information I am
saying will be used for that purpose. The only person who did that
was Kelly after Kelly knew she was being recorded.
-
-
Tim:
Okay, so you are saying you were monitoring the calls that was ever
made on this account.
-
-
Robert
Paisola: Every call has been recorded.
-
-
Tim:
Every call has been recorded?
-
-
Robert
Paisola: Yes, __________.
-
-
Tim:
__________ I do not have to use those recording.
-
-
Robert
Paisola: We are not using __________.
-
-
Tim:
__________ either way the regards for that, I mean what is it? Does
Hedrick have any intention to resolve the matter here or?
-
-
Robert
Paisola: No, Tim, Tim back up with me a second, okay.
-
-
Tim:
Okay.
-
-
Robert
Paisola: This is epidemic at American Express. We have gone the
highest levels of __________ and they do not believe this until they
hear these recordings. These recordings are downloaded over a
100,000 times a piece. You understand this is no coincidence.
Nationwide Credit received a mandate from American Express to
collect on delinquent accounts. They do. Your collectors do not
have the right to threaten criminal prosecution.
-
-
Tim:
__________ I haven’t heard those recording.
-
-
Robert
Paisola: Okay, well you know what__________.
-
-
Tim: You
tell me they exist, but I need to hear exactly whether she called
the person a criminal __________ when she and exactly what the first
conversation with Lisa Lin when she didn’t validate the debt.
-
-
Robert
Paisola: Exactly.
-
-
Tim: I
need to hear all this information you tell us. __________. To be
honest with you, you sound __________, but I need to hear what you
are talking about.
-
-
Robert
Paisola: Okay I will tell you what we are going to do. Here is
what we will do, Jeremy are you there?
-
-
Jeremy
Hedrick: Yes.
-
-
Robert
Paisola: Okay what we are going to do was we put this call on
official hold. I am going to replay the conversation up to this
point. We will not and none of us will say a word and then we will
go back on the record, okay. Because you deserve to hear Tim
exactly how this call went, okay.
-
-
For
Western Capital this is Robert Paisola. This call has now gone 20
minutes and 38 seconds. We are now stopping the recording and we
will continue on speaking with Mr. Tim Rushing in the office center
in Sacramento collecting on behalf and for American Express. This
call is now on hold.
-
-
-
-
Tim: I just want to see what you guys
are going to do, I mean, if you have intention of resolving the
bill.
-
-
Robert Paisola: Absolutely, there is a
complete intention there, and I gave you an opportunity Tim. I want
to be very clear that this is Robert Paisola with Western Capital
Financial Services, collection is relied. I'm giving you the
opportunity right now to hear the phone call, and all you have to
say__________.
-
-
Tim: __________ phone call anyway?
-
-
Robert Paisola: No, I am asking you.
Okay, you know what? So go ahead and continue your comment about do
what you have to do? Go ahead and continue. I will let you
finish__________.
-
-
Tim: I am asking you, is there any
intention at all to resolve the bill?
-
-
Robert Paisola: Absolutely. That's why
we are calling.
-
-
Tim: Okay, then let's get to the point
__________ resolving the bill. __________ because if anything you
say has any validity to it, proper action will be taken.
-
-
Robert Paisola: I am certain it will be
taken. So what he is going to do is he will send you $100 a month
__________ cleared from American Express.
-
-
Tim: Hold on a second, hold on a
second.
-
-
Robert Paisola: This is Robert Paisola.
-
-
Tim: Hold on a second, I am going to
connect you with our vice president.
-
-
Robert Paisola: Thank you. This is
Robert Paisola with Western Capital. This call is copyright 2006.
All information that you obtain in this recording may not be
transcribed or redistributed anywhere without the expressed written
consent of Western Capital Financial Services. All rights reserved
2006. We are now speaking to the vice president.
-
-
Tim: All right, hold on one second, I
will put you through in one second.
-
-
Robert Paisola: And what's his name
Sir, Tim?
-
-
Tim: __________ Gonzales. Hold on one
second.
-
-
Robert Paisola: Mr. Gonzales is
apparently the President of Nationwide Credit. His name did come up
during the time we spoke to American Express about the portfolio
placement with Nationwide.
-
-
Tim: Hold on one second Mr. Paisola. I
am having a hard time transferring your call. Hold on one second.
-
-
Robert Paisola: Very well.
-
-
Tim: I am just trying to get the proper
number, hold on one second.
-
-
Robert Paisola: Thank you. Jeremy, are
you there?
-
-
Tim: Yeah, I'm still here.
-
-
Robert Paisola: Thank you. To the
attorneys for Nationwide, and to the attorneys for outside counsel
who are listening to this, to the members of the committee on the
FDCPA, it is important that you understand, this is not atypical of
what goes on. We have many, many phone calls that have not been
played back and not recorded. Mr. Gonzalez's name has come up many
times as we have tried to resolve this myth with American Express.
We will see what he has to say and see if he will take the time to
listen to the phone call that you just heard.
-
-
Tim: Hold on one second sir. I will
search it on the phone myself and the vice president, __________
Gonzales.
-
-
Gonzales: Good morning, how are you?
-
-
Robert Paisola: Good afternoon Mr.
Gonzales. Robert Paisola on the line. How are you today sir?
-
-
Gonzales: Very fine sir.
-
-
Robert Paisola: Very well, yeah.
-
-
Gonzales: Who is on the phone, Robert
Paisola __________?
-
-
Robert Paisola: Robert Paisola from
Western Capital. I have Jerry and Samantha Hedrick the debtor, and
I have Tim Rushing and we also have, I don't know whether Kelly or
Lisa Lynn your collectors on the line, but I know we have Tim
Rushing on the line.
-
-
Gonzales: Mr. Hedrick or Samantha
Hedrick? Are you on the phone?
-
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Robert Paisola: Yes they are.
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Gonzales: Ms. Hedrick, are you on the
phone?
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Jeremy Hedrick: Mr. Hedrick is.
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Gonzales: Okay, is Ms. Hedrick on the
phone?
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Jeremy Hedrick: No sir, she had to
leave to go to work.
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Gonzales: All right. Sir, my name is
__________ Gonzales. I am the vice president of Nationwide Credit.
At this particular time, okay, our company refuses to deal with Mr.
Paisola due to the fact of his character. So at this particular
time, we are going to go ahead and place your account and withhold
action. There is not going to be any more attempts or phone calls
made to you or your wife. If you want to make any type of
arrangements on this particular account, I would suggest that you
send them over to our office in writing? At this particular time,
we are just not going to deal with Mr. Paisola. If you 2 would like
to discuss this matter with us, we are more than happy to call her.
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Robert Paisola: Mr. Gonzales. This is
__________.
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Gonzales: Any type of arrangements on
the account, please go ahead and send them over and __________
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Robert Paisola: Mr. Gonzales. This is
Robert Paisola again.
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Gonzales: Mr. Paisola, I am not
speaking with you.
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Robert Paisola: The debtor has given
permission.
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Gonzales: Do you have our address sir?
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Robert Paisola: Yes, __________.
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Gonzales: Mr. Hedrick do you have our
address.
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Robert Paisola: Mr. Gonzales, I am
going to ask you a very direct question? Do you want to hear the
conversation that your collectors just had? Yes or no.
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Gonzales: Mr. Paisola, I am not
dealing, I am not going not deal with you.
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Robert Paisola: Okay, you want that
purpose.
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Gonzalez: __________ your character.
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Robert Paisola: Not a problem at all.
That is perfect.
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Gonzales: I want to this matter
resolved right now.
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Robert Paisola: Jeremy, I don't want
you to say a thing, just simply say, we will deal with it later.
That's all we will do.
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Gonzales: Thank you very much.
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Robert Paisola: Thank you very much.
Ladies and gentlemen, this is exactly what we're talking about with
Nationwide Credit. This is why the portfolio must be pulled from
them. This is why the portfolio managers the American Express did
not believe what we are talking about. A collector cannot call and
threaten somebody with criminal charges. You just talked to a vice
president at Nationwide Credit, “a vice president!” What do they
have to do, get a congressional investigation to understand this?
They simply do not get it. Well we at Western Capital get it. I
guarantee you and this is transcribed and redistributed, and a press
release is issued on
www.prpressrelease.com . We will make sure that they get it.
And as far as character, I challenge Nationwide to go and take a
look at the Foundation. Just click on the Robert Paisola
Foundation, you will see a full disclosure letter discussing all of
their wonderful issues. We are going to talk about assassination of
character. If we are going to talk about character, what about the
people who are losing their homes because of Nationwide. What about
the people who absolutely have to deal with people like Mr. Gonzales
who refuse to deal with the facts. Again counsel for Nationwide,
wake up because the day of redemption is coming and you get to make
a decision of what you are going to do. Are you going to continue
to abuse the American public? Your own vice president said that he
would not deal with this debtor through me even though he gave
expressed consent. Is that what Ameriprise Financial stands for?
Is that what American Express stands for? To American Express, you
wanted proof. You just got the highest level of proof you can get.
A vice president saying we will not deal with you, threw their $5974
down the drain, not to mention counterclaim actions which are going
to be huge. Today is Monday, November 6th, 2006. For Western
Capital, this is Robert Paisola. This call has now concluded. This
call is copyright 2006, Western Capital Financial Services Inc.
This call may not be redistributed, retransmitted in any way without
the expressed written consent of Western Capital Financial Services
Inc. For Western Capital, this is Robert Paisola. End of call.
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We are now back on the record for
concluding comment from Mr. Jeremy Hedrick. Jeremy, how do you
think the call went today?
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Jeremy: Very well, pretty good.
__________ think it went pretty good.
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Robert Paisola: How do you feel now
that you had this call with the manager who refused to talk to you?
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Jeremy: I feel it is what we want.
There is a lot of money __________ not my business and they are
always after real money.
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Robert Paisola: How did you feel when
Lisa Lynn got on the phone and started talking about the criminal
charges and when she ended up, Kelly got on the phone and started
saying, well you shouldn't be a criminal.
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Jeremy: I am not a criminal. I am a
law enforcement officer. Why would I want to be a criminal?
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Robert Paisola: Okay. Interesting,
isn't it.
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Jeremy: Yes.
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Robert Paisola: What did you think when
they started to attack my character as your liaison?
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Jeremy: It started on their part
because you are pretty good guy for speaking to you.
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Robert Paisola: Thank you. I know and
you know, it is all those people who try to play their card simply
just go to the Robert Paisola Foundation, go to
www.paisolafoundation.com
and you will see what we do. Then I ask you to look deep inside and
ask what are you contributing to society? Jeremy Hedrick made a
decision today to make a worldwide change and thank god Mr. Gonzalez
decided to play the game the way he did. So, we will just leave it
at that. They told you they will not send you letters, they will
not call you, they will do not do anything. We will be posting this
on our site today and you will be able to download it along with the
other hundred thousand people who download the phone calls. All
right Jeremy.
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Jeremy: All right.
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Robert Paisola: God bless you. I want
you to contact me. We are going to contact the Associated Press in
Los Angeles and in San Francisco, and if any media members contact
you please contact our offices.
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Jeremy: Okay, we’ll do it.
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Robert Paisola: Very well. And if this
company in any way tries to contact you after this day and this time
in written form, or letterform or any type of form, legal form
anything, we want to know immediately.
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Jeremy: Okay, I will do it. I will
give you a call.
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Robert Paisola: And Ameriprise
Financial will be calling you and when they call you, I want to be
on the line on that call also.
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Jeremy: Okay.
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Robert Paisola: Ameriprise Financial is
American Express. Okay.
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Jeremy: Okay.
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Robert Paisola: Very well, I appreciate
your time sir.
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Jeremy: Alright, thank you.
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Robert Paisola: Thank you, God bless
you. For Western Capital, this is Robert Paisola. This call is now
concluded.