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Nationwide Credit Inc.

UPDATE 4-16-07

Now we have a full blown interview with a former manager inside Nationwide. THEY KNEW that they were violating your rights. We have the emails. We have the memos and we have live recordings from the INTERNAL TRAININGS AT NCI CANADA discussing Western Capital.  You will be amazed!  Stay tuned for the audio, the docs and the transcription!


Nationwide Credit Inc. Does it Again!! This time we are blessed to speak to with a VICE PRESIDENT NAMED Hyro (you listen to the recording!) Gonzalez and Tim Rushing regarding our client Jeremy and Samantha Hedrick.  "We will not deal with Mr. Paisola and his company BECAUSE OF HIS CHARACTER!"  My friends, people with Character Defects do not Create Foundations to GIVE BACK and turn away Ten Million Dollars to stop exposing fraud. The tapes are being uploaded and transcribed now.  We also have a LIVE reply from American Express as well as commentary from The Associated Press.  The story will be posted today! Let the Class Action Continue!

The Call is now LIVE!

 

Part 2 of this Call has been Uploaded and Transcribed. You will hear Mr. Gonzalez say "We will not work with you" as an official Vice President of Nationwide Credit.

 

THE TRANSCRIPT IS NOW LIVE

  1. This is Robert Paisola with Western Capital Financial Services.  This call is copyrighted 2006 Western Capital Financial Services Inc.  On the phone with me is Jeremy Hedrick from Hot springs, Arkansas.  Good afternoon Mr. Hedrick, how are you?

  2.  

  3. Jeremy Hedrick:  Fine, how do you do?

  4.  

  5. Robert Paisola:  Just fine, thank you.  Why don’t you go ahead and tell our listeners exactly what happened?

  6.  

  7. Jeremy Hedrick:  Last night I received a call from Nationwide Credit __________ me that remaining balance or what I owe on my credit card and they told me to __________ from my friends and family or try to go to American General and get a loan to pay it off.  I told them I __________ to do it and they basically started threatening me and my wife.

  8.  

  9. Robert Paisola:  How did they threaten you?

  10.  

  11. Jeremy Hedrick:  They threatened criminal action against my wife and they threatened to call my employer and garnish my wages.

  12.  

  13. Robert Paisola:  So they threatened criminal action against your wife?

  14.  

  15. Jeremy Hedrick:  Yes.

  16.  

  17. Robert Paisola:  And who was the person that did this at Nationwide Credit?

  18.  

  19. Jeremy Hedrick:  Her name was Kelly.

  20.  

  21. Robert Paisola:  Okay, and did Kelly give you a phone number?

  22.  

  23. Jeremy Hedrick:  Yes she did.

  24.  

  25. Robert Paisola:  What is that?

  26.  

  27. Jeremy Hedrick:  It’s 486-631-5531, extension 1098.

  28.  

  29. Robert Paisola:  Well as we do at Western Capital, we are going to get Kelly on the line and see what Kelly has to say?  To our listeners around the world we challenge you to listen to yet another victim of Ameriprise Financial American Express and Nationwide Credit.  Jeremy please hold on and we’ll be right back with you, okay?

  30.  

  31. Jeremy Hedrick:  Okay.

  32.  

  33. Robert Paisola:  Please hold.

  34.  

  35. Robert Paisola:  Jeremy?

  36.  

  37. Phone IVR:  If you know the four digit extension of the person you wish to speak to.

  38.  

  39. Robert Paisola:  Jeremy, are you there?

  40.  

  41. Jeremy Hedrick:  Yeah, I am here.

  42.  

  43. Robert Paisola:  Go ahead we are ready.  Interesting, you try to call Nationwide and they don’t want to answer the phone.  We are going to put this call in hold and try to reconnect.  We are now recording again, we are trying to reach Nationwide credit.  Jeremy?

  44.  

  45. Jeremy Hedrick:  Yeah.

  46.  

  47. Robert Paisola:  Okay, hold on.  Jeremy?

  48.  

  49. Phone IVR:  You are Calling Nationwide Credit.  Your call may be monitored for quality assurance.

  50.  

  51. Robert Paisola:  Jeremy are you there?

  52.  

  53. Phone IVR:  If you know the four digit extension of the person you wish to speak to, please enter it now or you may press zero for the receptionist.

  54.  

  55. Robert Paisola:  __________ ask for.

  56.  

  57. Phone IVR:  That number is busy, please try again later.

  58.  

  59. [Female speaker]:  __________

  60.  

  61. [Male speaker]:  Mrs. Kelly?

  62.  

  63. [Female speaker]:  She is actually on break.  Is there anything I can help you with?

  64.  

  65. Jeremy Hedrick:  My name is Jeremy Hedrick.  I received a call from her a few minutes ago.

  66.  

  67. [Female speaker]:  Okay, can you hold on for a second?

  68.  

  69. Jeremy Hedrick:  Yeah.

  70.  

  71. [Female speaker]:  Hold on a second.  Kelly’s office, this is __________ speaking, how may I help you?

  72.  

  73. Jeremy Hedrick:  Yeah, __________ received a call from Kelly, my name is Jeremy Hedrick.

  74.  

  75. [Female speaker]:  What’s your telephone number sir?

  76.  

  77. Jeremy Hedrick:  My telephone number?

  78.  

  79. [Female speaker]:  Yes.

  80.  

  81. Jeremy Hedrick:  It is 50-153-3634

  82.  

  83. [Female speaker]:  Hold on one moment, okay Jeremy?

  84.  

  85. Jeremy Hedrick:  Okay.

  86.  

  87. This is Robert Paisola with Western Capital.  Today is Monday, November 6, 2006.  This call is copyright 2006 Western Capital Financial Services Inc.

  88.  

  89. [Female speaker]:  Okay, Kelly was briefly trying to get a hold of you to resolve the account with Samantha Hedrick, that’s your wife, correct?

  90.  

  91. Jeremy Hedrick:  Yes it is.

  92.  

  93. [Female speaker]:  Okay and it looks like we were supposed to be getting a call back from you, call back this week.  Now what you guys are going to do to resolve this account?

  94.  

  95. Jeremy Hedrick:  Well as far as calling, I checked all my options, and the only way I can try to resolve is make payments.

  96.  

  97. [Female speaker]:  Okay, did she give you the number to American General?

  98.  

  99. Jeremy Hedrick:  Yes, she did.

  100.  

  101. [Female speaker]:  And what happened with American General?

  102.  

  103. Jeremy Hedrick:  Why you want me to take a loan when I can’t get any loan in.

  104.  

  105. [Female speaker]:  Did you guys even try to get a loan because if that __________ care about of Nationwide Credit collection office, the better it is for you.

  106.  

  107. Jeremy Hedrick:  Well I can’t get a loan.  My credit score is not good enough to get a loan, and I am not taking out a loan __________ I mean like monthly payments.

  108.  

  109. [Female speaker]:  It looks like your score is 705.

  110.  

  111. Jeremy Hedrick:  My score is 705?  Well I just checked it the other day and it is in the 500s.

  112.  

  113. [Female speaker]:  Well your wife is 547.

  114.  

  115. Jeremy Hedrick:  Okay, both the scores are in the 500s, because I was trying to get a home loan, and I got the __________ my credit score is not good enough, I know if I can’t get a home loan, why would I be able to get a loan to pay off a credit card debt?

  116.  

  117. [Female speaker]:  Okay, now what exactly are you guys able to do?

  118.  

  119. Jeremy Hedrick:  I was thinking she __________ $300 a month.

  120.  

  121. [Female speaker]:  $300 a month?  __________ is $5934.26.  Now in order if I have to arrange any kind of payment with you, we have to have a certain percentage down and the percentage on this account has to be at least 50 percent that is $2987.13.

  122.  

  123. Jeremy Hedrick:  I don’t have the money, that’s what I am saying.  There is nowhere I can come with that money, I have exhausted all my options, my wife is pregnant, I got doctor bills to pay for, and now you are stressing my wife out when she is pregnant.  I mean there is no option I __________.

  124.  

  125. [Female speaker]:  Let me see if there is something else I could work out Jeremy.  It is going to take me one moment to check the __________ on the account, okay?

  126.  

  127. Jeremy Hedrick:  Okay.

  128.  

  129. Robert Paisola:  Jeremy?

  130.  

  131. Jeremy Hedrick:  Yeah.

  132.  

  133. Robert Paisola:  Talk about the criminal issue.

  134.  

  135. Jeremy Hedrick:  Okay.

  136.  

  137. Robert Paisola:  You don’t want to go to jail.  __________ your wages?  So, it is Monday, November 6, 2006, time is 09:12 a.m.  This call is copyright 2006 Western Capital Financial Services Inc.  All rights reserved.  Especially with the issue of the baby, stressing out, that’s not good.

  138.  

  139. Jeremy Hedrick:  She’s not feisty like the other lady was.

  140.  

  141. Robert Paisola:  So what are you going to do about it?

  142.  

  143. Jeremy Hedrick:  I’ll maybe refer to __________.

  144.  

  145. Robert Paisola:  I’ve heard sometimes that works.

  146.  

  147. [Female speaker]:  Jeremy, it is going to be one moment, okay?

  148.  

  149. Jeremy Hedrick:  Okay.

  150.  

  151. Kelly:  Nationwide Credit, this is Kelly.

  152.  

  153. Jeremy Hedrick:  Kelly, this is Jeremy.

  154.  

  155. Kelly:  Hi.

  156.  

  157. Jeremy Hedrick:  This is Jeremy Hedrick, how are you doing.

  158.  

  159. Kelly:  Hi Jeremy, I have to inform you before we continue, any and all information obtained will be used for the purpose of collecting this debt and that our call may be monitored or reported for quality assurance.

  160.  

  161. Jeremy Hedrick:  Okay.

  162.  

  163. Kelly:  Now what can I help you with?

  164.  

  165. Jeremy Hedrick:  I was calling, __________ I explored all my options, and only way I figured I can do it is to __________ make monthly payments.

  166.  

  167. Kelly:  Now, only type of monthly payment that I can set you up on is 50% of the balance __________ and then I will give you $300 monthly payment for 90 days.

  168.  

  169. Jeremy Hedrick:  Well I don’t have the 50% to come up with, and the other day when my wife talked to you and it was 30%.

  170.  

  171. Kelly:  No I didn’t.  Your wife told she needed to come up with the entire balance __________ you are already owe $5000 and then you had enrolled in consumer credit counseling like it was okay __________.

  172.  

  173. Jeremy Hedrick:  Okay, we are trying to take care of other cards __________, threatening my wife with criminal charges, threatening to call my employer and garnish my wages.

  174.  

  175. Kelly:  I had never threatened to garnish your wages and I never threatened to call your employment because I did call your place of employment when I wasn’t a threat.  Your wife was never threatened with any legal action or anything.  I told your wife she committed a credit card fraud, because at no point in time was your income or her income combined you had $6000 in order to pay this account back 30 days later and you knew that when you guys used the card.

  176.  

  177. Jeremy Hedrick:  When we got the card there was no bills that needed to be paid of at 30 days __________.

  178.  

  179. Kelly:  Yes there was.  It was hard check that your wife signed.  Just open it and see the back in black ink and she signed it.

  180.  

  181. Jeremy Hedrick:  I looked through all the paper work and it just not say that

  182.  

  183. Kelly:  It does.

  184.  

  185. Jeremy Hedrick:  No it doesn’t.

  186.  

  187. Kelly:  It is a 30-day charge card.

  188.  

  189. Jeremy Hedrick:  No it is not.  It is a revolving account.

  190.  

  191. Kelly: No it is not.  The card that your wife has is not a revolving account.  It is a charge card, and that is the card she applied for and the card she got, and your wife fraudulently spent the money.

  192.  

  193. Jeremy Hedrick:  No we didn’t.  We had __________.

  194.  

  195. Kelly:  We were not taking your $300 monthly payment.

  196.  

  197. Jeremy Hedrick:  We have no intention to pay for it.

  198.  

  199. Kelly:  I don’t believe you.

  200.  

  201. Jeremy Hedrick:  Okay if we didn’t, we don’t want to try to take care __________.

  202.  

  203. Kelly:  I don’t know why you are actually __________ otherwise, but it looks like you got to go __________ and you get married to your wife who had opened up a million credit cards in the past 6 months.

  204.  

  205. Jeremy Hedrick:  Okay.

  206.  

  207. Kelly:  And you guys aren’t paying them back, __________ credit counseling, __________ cards randomize and now you are writing to consumer credit counseling that’s way out and it’s not right.

  208.  

  209. Jeremy Hedrick:  Well what you are doing to me is not right.

  210.  

  211. Kelly:  What am I doing to you, telling you the truth?

  212.  

  213. Jeremy Hedrick:  Oh, yeah, you are threatening my pregnant wife with criminal charges, call my place of employment without my consent.

  214.  

  215. Kelly:  I don’t need your consent to call where you work.

  216.  

  217. Jeremy Hedrick:  Yes you do.

  218.  

  219. Kelly:  No I do not.

  220.  

  221. Jeremy Hedrick:  Okay. __________.

  222.  

  223. Kelly:  And your wife was never threatened.

  224.  

  225. Jeremy Hedrick:  Yes, she was.

  226.  

  227. Kelly:  Okay, well I didn’t threaten your wife and she knows she wasn’t threatened and if it the truth is the threat then that’s too bad.

  228.  

  229. Jeremy Hedrick:  Well, you and your manager is threatening my wife with criminal charges.

  230.  

  231. Kelly:  Your wife, she is a criminal being.  She shouldn’t be using the card.

  232.  

  233. Jeremy Hedrick:  This is not a criminal act.

  234.  

  235. Kelly: How do you figure it’s not.  At one point in the past 11 months since January 2006, after you and your wife __________.

  236.  

  237. Jeremy Hedrick:  The credit card fraud I think is a false information to get a credit on someone else’s name.

  238.  

  239. Kelly:  No, your wife committed credit card fraud because she ran up the card for $6000, __________ never.  Made that kind of money to pay it back in 30 days.  She admitted that.  She said when she used the card she knew you guys won’t be able to pay it back a month later, but she did it anyway.

  240.  

  241. Jeremy Hedrick:  __________.

  242.  

  243. Kelly:  __________ $6000 30 days later, she told me you made $2100 a month and she made $1700 a month, no where no matter how many times you add that does that equal $6000 that you are going to able to pay back a month later.  You don’t even make that kind of money to be able to pay all your other __________ expenses and $6000 on a credit card, come on Jeremy.

  244.  

  245. Jeremy Hedrick:  This was not a 30-day charge account.

  246.  

  247. Kelly:  It is a 30-day charge card.

  248.  

  249. Jeremy Hedrick:  No it’s not, when we got the chart, it says pay as you want to.

  250.  

  251. Kelly:  No, please, you and I both know that you no credit card in the world that you are going to pay as you want to.

  252.  

  253. Jeremy Hedrick:  It does.  It says that __________.

  254.  

  255. Kelly:  You know what Jeremy.  Jeremy listen to me, okay, because I don’t have time for this.

  256.  

  257. Jeremy Hedrick:  You __________.

  258.  

  259. Kelly:  You and your wife used the card knowing you didn’t have a way to pay it back.  We are to not __________, Are you going to let me finish, Jeremy.  We are not going to take your $300 a month.  That is ridiculous.

  260.  

  261. Jeremy Hedrick:  Okay, what do you want me to do?

  262.  

  263. Kelly:  Repayment __________.

  264.  

  265. Robert Paisola:  Kelly

  266.  

  267. Kelly: Yes.

  268.  

  269. Robert Paisola:  Kelly, this is Robert Paisola and I want you to know that the discussion that you just had with Mr. Jeremy and Samantha Hedrick is very, very important and it is important you listen very clearly to what I have to say.

  270.  

  271. Kelly:  You know what Mr. Paisola, you recorded another call with another collector here.  You don’t help these people and if these people can afford to pay you as much money that they pay you an hour, they __________ bill.

  272.  

  273. Robert Paisola:  Okay, you know what Kelly.  You have to be very careful what you say because you are talking to a lot of people and when I tell you something.

  274.  

  275. Kelly:  I know we are recorded on the internet __________, but you are trying to breach a contract.

  276.  

  277. Robert Paisola:  Kelly listen clearly, you as a collector do not have the right to tell a person that they have credit card fraud.  American Express has an exposure limit they are willing to go to.  They do that by underwriting.  I want to talk you site manager, again right now, it is your choice.

  278.  

  279. Kelly:  Hold on, this is ridiculous.

  280.  

  281. Robert Paisola:  It is ridiculous Kelly because you are ridiculous and you are violating the law.  You are violating the law, Kelly.  Ladies and gentleman this is Robert Paisola with Western Capital.  This is Kelly a collector with, oh my god, this is ridiculous.  This is going to absolutely, how long will American Express let this continue?  “They fraudulently spent money, I don’t believe you.”  You ran the CCCS, “you shouldn’t commit fraud.”  How long are we as a society are going to put up with this?  How long is American Express Ameriprise Financial going to listen?  What is it going to take to wake them up? We will see because you know where our next call goes.  It goes right back to the Attorney General, just like the last one.  You cannot as a collector violate the law in order to attempt to collect the debt.  And that is exactly what she did and you will notice before Kelly came on the line, as we spoke to Lisa Lin.  Lisa Lin did not use the disclosure that said, this is an attempt to collect a debt and any __________ will be recorded and used for that purpose.  You did not do that.  Violation number, god knows how many against this company.  And we will continue to do this until there is change, until that portfolio is __________, every single account.  This is a family that is living on an income where they have offered to make payments.  American Express does not have the right or the goal to call and demand that kind of money from these people and then tell them they are credit criminals.  And if they do they just violated themselves out of their contract.  The minute that she said the only thing I want you to do is get an attorney, what does that mean to least sophisticated consumer.  Now I am talking to Nationwide’s Attorneys right now and the CEO of Nationwide.  What does that mean?  What did it mean when Kelly said I don’t believe you?  What did it mean?  How far do we take this, to my friends in Congress as you listening to this call?  What do we do to protect the American citizens.  This is Kelly again.

  282.  

  283. Kelly:  I am transferring you once again.

  284.  

  285. Robert Paisola:  I hope you would __________.

  286.  

  287. Kelly:  One second.

  288.  

  289. Robert Paisola:  This call is copyright 2006 Western Capital Financial Services Inc.

  290.  

  291. Tim:  Nationwide, this is Tim Rushing.

  292.  

  293. Robert Paisola:  How are you doing Tim?

  294.  

  295. Tim:  Doing alright, whom I am speaking with?

  296.  

  297. Robert Paisola:  Tim, this is Robert Paisola.

  298.  

  299. Tim:  How are doing?

  300.  

  301. Robert Paisola:  Not too good.  We got a collector who really put you guys in hot water again.

  302.  

  303. Tim:  Who you are speaking for and who is the collector you were talking to.

  304.  

  305. Robert Paisola:  Okay, let me get, you are Tim.  I think I have talked to you before, Tim.

  306.  

  307. Tim:  No you didn’t.  You actually spoke to the director, __________, but he is actually not in today.

  308.  

  309. Robert Paisola:  Who and what’s your capacity?

  310.  

  311. Tim:  I am operational manager.

  312.  

  313. Robert Paisola:  Okay at what center?

  314.  

  315. Tim:  What was that?

  316.  

  317. Robert Paisola:  Which office center?

  318.  

  319. Tim:  At the Sacramento office.

  320.  

  321. Robert Paisola:  Okay, spell your last name for me Tim.

  322.  

  323. Tim:  Rushing.

  324.  

  325. Robert Paisola:  Okay, Tim as you aware all calls were recorded.  What you got is that a collector calling over and over and over to these people, debtor’s name is Jeremy and Samantha Hedrick.  They are call it on auto dial.  She has threatened criminal action against the debtor.

  326.  

  327. Tim:  You have it on the recording?

  328.  

  329. Robert Paisola:  Yeah we have it on tape, we have it on tape and she said today on the phone “well you shouldn’t be a criminal”.

  330.  

  331. Tim:  Do you have all that on tape?

  332.  

  333. Robert Paisola:  Yeah, it is all on tape.  That you fraudulently went out and spent money, #2, I do not believe you that you had the purposes and the ability to pay, #3 that you ran and hit behind CCCS and #4 that you should not commit fraud.  In speaking to Lisa Lin, the first collector she did not validate the debt.  In other words she did not say this is intended to collect a debt, any information I am saying will be used for that purpose.  The only person who did that was Kelly after Kelly knew she was being recorded.

  334.  

  335. Tim:  Okay, so you are saying you were monitoring the calls that was ever made on this account.

  336.  

  337. Robert Paisola:  Every call has been recorded.

  338.  

  339. Tim:  Every call has been recorded?

  340.  

  341. Robert Paisola:  Yes, __________.

  342.  

  343. Tim:  __________ I do not have to use those recording.

  344.  

  345. Robert Paisola:  We are not using __________.

  346.  

  347. Tim:  __________ either way the regards for that, I mean what is it?  Does Hedrick have any intention to resolve the matter here or?

  348.  

  349. Robert Paisola:  No, Tim, Tim back up with me a second, okay.

  350.  

  351. Tim:  Okay.

  352.  

  353. Robert Paisola:  This is epidemic at American Express.  We have gone the highest levels of __________ and they do not believe this until they hear these recordings.  These recordings are downloaded over a 100,000 times a piece.  You understand this is no coincidence.  Nationwide Credit received a mandate from American Express to collect on delinquent accounts.  They do.  Your collectors do not have the right to threaten criminal prosecution.

  354.  

  355. Tim:  __________ I haven’t heard those recording.

  356.  

  357. Robert Paisola:  Okay, well you know what__________.

  358.  

  359. Tim:  You tell me they exist, but I need to hear exactly whether she called the person a criminal __________ when she and exactly what the first conversation with Lisa Lin when she didn’t validate the debt.

  360.  

  361. Robert Paisola:  Exactly.

  362.  

  363. Tim:  I need to hear all this information you tell us.  __________.  To be honest with you, you sound __________, but I need to hear what you are talking about.

  364.  

  365. Robert Paisola:  Okay I will tell you what we are going to do.  Here is what we will do, Jeremy are you there?

  366.  

  367. Jeremy Hedrick:  Yes.

  368.  

  369. Robert Paisola:  Okay what we are going to do was we put this call on official hold.  I am going to replay the conversation up to this point.  We will not and none of us will say a word and then we will go back on the record, okay.  Because you deserve to hear Tim exactly how this call went, okay.

  370.  

  371. For Western Capital this is Robert Paisola.  This call has now gone 20 minutes and 38 seconds.  We are now stopping the recording and we will continue on speaking with Mr. Tim Rushing in the office center in Sacramento collecting on behalf and for American Express.  This call is now on hold.

  372.  

  373.  

  374.  

  375. Tim:  I just want to see what you guys are going to do, I mean, if you have intention of resolving the bill.

  376.  

  377. Robert Paisola:  Absolutely, there is a complete intention there, and I gave you an opportunity Tim.  I want to be very clear that this is Robert Paisola with Western Capital Financial Services, collection is relied.  I'm giving you the opportunity right now to hear the phone call, and all you have to say__________.

  378.  

  379. Tim:  __________ phone call anyway?

  380.  

  381. Robert Paisola:  No, I am asking you.  Okay, you know what?  So go ahead and continue your comment about do what you have to do?  Go ahead and continue.  I will let you finish__________.

  382.  

  383. Tim:  I am asking you, is there any intention at all to resolve the bill?

  384.  

  385. Robert Paisola:  Absolutely.  That's why we are calling.

  386.  

  387. Tim:  Okay, then let's get to the point __________ resolving the bill.  __________ because if anything you say has any validity to it, proper action will be taken.

  388.  

  389. Robert Paisola:  I am certain it will be taken.  So what he is going to do is he will send you $100 a month __________ cleared from American Express.

  390.  

  391. Tim:  Hold on a second, hold on a second.

  392.  

  393. Robert Paisola:  This is Robert Paisola.

  394.  

  395. Tim:  Hold on a second, I am going to connect you with our vice president.

  396.  

  397. Robert Paisola:  Thank you.  This is Robert Paisola with Western Capital.  This call is copyright 2006.  All information that you obtain in this recording may not be transcribed or redistributed anywhere without the expressed written consent of Western Capital Financial Services.  All rights reserved 2006.  We are now speaking to the vice president.

  398.  

  399. Tim:  All right, hold on one second, I will put you through in one second.

  400.  

  401. Robert Paisola:  And what's his name Sir, Tim?

  402.  

  403. Tim:  __________ Gonzales.  Hold on one second.

  404.  

  405. Robert Paisola:  Mr. Gonzales is apparently the President of Nationwide Credit.  His name did come up during the time we spoke to American Express about the portfolio placement with Nationwide.

  406.  

  407. Tim:  Hold on one second Mr. Paisola.  I am having a hard time transferring your call.  Hold on one second.

  408.  

  409. Robert Paisola:  Very well.

  410.  

  411. Tim:  I am just trying to get the proper number, hold on one second.

  412.  

  413. Robert Paisola:  Thank you.  Jeremy, are you there?

  414.  

  415. Tim:  Yeah, I'm still here.

  416.  

  417. Robert Paisola:  Thank you.  To the attorneys for Nationwide, and to the attorneys for outside counsel who are listening to this, to the members of the committee on the FDCPA, it is important that you understand, this is not atypical of what goes on.  We have many, many phone calls that have not been played back and not recorded.  Mr. Gonzalez's name has come up many times as we have tried to resolve this myth with American Express.  We will see what he has to say and see if he will take the time to listen to the phone call that you just heard.

  418.  

  419. Tim:  Hold on one second sir.  I will search it on the phone myself and the vice president, __________ Gonzales.

  420.  

  421. Gonzales:  Good morning, how are you?

  422.  

  423. Robert Paisola:  Good afternoon Mr. Gonzales.  Robert Paisola on the line.  How are you today sir?

  424.  

  425. Gonzales:  Very fine sir.

  426.  

  427. Robert Paisola:  Very well, yeah.

  428.  

  429. Gonzales:  Who is on the phone, Robert Paisola __________?

  430.  

  431. Robert Paisola:  Robert Paisola from Western Capital.  I have Jerry and Samantha Hedrick the debtor, and I have Tim Rushing and we also have, I don't know whether Kelly or Lisa Lynn your collectors on the line, but I know we have Tim Rushing on the line.

  432.  

  433. Gonzales:  Mr. Hedrick or Samantha Hedrick?  Are you on the phone?

  434.  

  435. Robert Paisola:  Yes they are.

  436.  

  437. Gonzales:  Ms. Hedrick, are you on the phone?

  438.  

  439. Jeremy Hedrick:  Mr. Hedrick is.

  440.  

  441. Gonzales:  Okay, is Ms. Hedrick on the phone?

  442.  

  443. Jeremy Hedrick:  No sir, she had to leave to go to work.

  444.  

  445. Gonzales:  All right.  Sir, my name is __________ Gonzales.  I am the vice president of Nationwide Credit.  At this particular time, okay, our company refuses to deal with Mr. Paisola due to the fact of his character.  So at this particular time, we are going to go ahead and place your account and withhold action.  There is not going to be any more attempts or phone calls made to you or your wife.  If you want to make any type of arrangements on this particular account, I would suggest that you send them over to our office in writing?  At this particular time, we are just not going to deal with Mr. Paisola.  If you 2 would like to discuss this matter with us, we are more than happy to call her.

  446.  

  447. Robert Paisola:  Mr. Gonzales. This is __________.

  448.  

  449. Gonzales:  Any type of arrangements on the account, please go ahead and send them over and __________

  450.  

  451. Robert Paisola:  Mr. Gonzales.  This is Robert Paisola again.

  452.  

  453. Gonzales:  Mr. Paisola, I am not speaking with you.

  454.  

  455. Robert Paisola:  The debtor has given permission.

  456.  

  457. Gonzales:  Do you have our address sir?

  458.  

  459. Robert Paisola:  Yes, __________.

  460.  

  461. Gonzales:  Mr. Hedrick do you have our address.

  462.  

  463. Robert Paisola:  Mr. Gonzales, I am going to ask you a very direct question?  Do you want to hear the conversation that your collectors just had?  Yes or no.

  464.  

  465. Gonzales:  Mr. Paisola, I am not dealing, I am not going not deal with you.

  466.  

  467. Robert Paisola:  Okay, you want that purpose.

  468.  

  469. Gonzalez:  __________ your character.

  470.  

  471. Robert Paisola:  Not a problem at all.  That is perfect.

  472.  

  473. Gonzales:  I want to this matter resolved right now.

  474.  

  475. Robert Paisola:  Jeremy, I don't want you to say a thing, just simply say, we will deal with it later.  That's all we will do.

  476.  

  477. Gonzales:  Thank you very much.

  478.  

  479. Robert Paisola:  Thank you very much.  Ladies and gentlemen, this is exactly what we're talking about with Nationwide Credit.  This is why the portfolio must be pulled from them.  This is why the portfolio managers the American Express did not believe what we are talking about.  A collector cannot call and threaten somebody with criminal charges.  You just talked to a vice president at Nationwide Credit, “a vice president!”  What do they have to do, get a congressional investigation to understand this?  They simply do not get it.  Well we at Western Capital get it.  I guarantee you and this is transcribed and redistributed, and a press release is issued on www.prpressrelease.com .  We will make sure that they get it.  And as far as character, I challenge Nationwide to go and take a look at the Foundation.  Just click on the Robert Paisola Foundation, you will see a full disclosure letter discussing all of their wonderful issues.  We are going to talk about assassination of character.  If we are going to talk about character, what about the people who are losing their homes because of Nationwide.  What about the people who absolutely have to deal with people like Mr. Gonzales who refuse to deal with the facts.  Again counsel for Nationwide, wake up because the day of redemption is coming and you get to make a decision of what you are going to do.  Are you going to continue to abuse the American public?  Your own vice president said that he would not deal with this debtor through me even though he gave expressed consent.  Is that what Ameriprise Financial stands for?  Is that what American Express stands for?  To American Express, you wanted proof.  You just got the highest level of proof you can get.  A vice president saying we will not deal with you, threw their $5974 down the drain, not to mention counterclaim actions which are going to be huge.  Today is Monday, November 6th, 2006.  For Western Capital, this is Robert Paisola.  This call has now concluded.  This call is copyright 2006, Western Capital Financial Services Inc.  This call may not be redistributed, retransmitted in any way without the expressed written consent of Western Capital Financial Services Inc.  For Western Capital, this is Robert Paisola.  End of call.

  480.  

  481. We are now back on the record for concluding comment from Mr. Jeremy Hedrick.  Jeremy, how do you think the call went today?

  482.  

  483. Jeremy:  Very well, pretty good.  __________ think it went pretty good.

  484.  

  485. Robert Paisola:  How do you feel now that you had this call with the manager who refused to talk to you?

  486.  

  487. Jeremy:  I feel it is what we want.  There is a lot of money __________ not my business and they are always after real money.

  488.  

  489. Robert Paisola: How did you feel when Lisa Lynn got on the phone and started talking about the criminal charges and when she ended up, Kelly got on the phone and started saying, well you shouldn't be a criminal.

  490.  

  491. Jeremy:  I am not a criminal.  I am a law enforcement officer.  Why would I want to be a criminal?

  492.  

  493. Robert Paisola: Okay.  Interesting, isn't it.

  494.  

  495. Jeremy:  Yes.

  496.  

  497. Robert Paisola:  What did you think when they started to attack my character as your liaison?

  498.  

  499. Jeremy:  It started on their part because you are pretty good guy for speaking to you.

  500.  

  501. Robert Paisola:  Thank you.  I know and you know, it is all those people who try to play their card simply just go to the Robert Paisola Foundation, go to www.paisolafoundation.com  and you will see what we do.  Then I ask you to look deep inside and ask what are you contributing to society?  Jeremy Hedrick made a decision today to make a worldwide change and thank god Mr. Gonzalez decided to play the game the way he did.  So, we will just leave it at that.  They told you they will not send you letters, they will not call you, they will do not do anything.  We will be posting this on our site today and you will be able to download it along with the other hundred thousand people who download the phone calls.  All right Jeremy.

  502.  

  503. Jeremy:  All right.

  504.  

  505. Robert Paisola:  God bless you.  I want you to contact me.  We are going to contact the Associated Press in Los Angeles and in San Francisco, and if any media members contact you please contact our offices.

  506.  

  507. Jeremy:  Okay, we’ll do it.

  508.  

  509. Robert Paisola:  Very well.  And if this company in any way tries to contact you after this day and this time in written form, or letterform or any type of form, legal form anything, we want to know immediately.

  510.  

  511. Jeremy:  Okay, I will do it.  I will give you a call.

  512.  

  513. Robert Paisola:  And Ameriprise Financial will be calling you and when they call you, I want to be on the line on that call also.

  514.  

  515. Jeremy:  Okay.

  516.  

  517. Robert Paisola:  Ameriprise Financial is American Express.  Okay.

  518.  

  519. Jeremy:  Okay.

  520.  

  521. Robert Paisola:  Very well, I appreciate your time sir.

  522.  

  523. Jeremy:  Alright, thank you.

  524.  

  525. Robert Paisola:  Thank you, God bless you.  For Western Capital, this is Robert Paisola.  This call is now concluded.

 

WE WANT TO INTERVIEW PAT CARROL, THE CEO,  AT NATIONWIDE CREDIT ON THE RECORD

 


Who's Who At Nationwide Credit Inc?

Leadership

NCI has assembled one of the most experienced leadership teams in the industry.

PAT CARROLL
Chief Executive Officer

Over his 40 year career, Pat Carroll has established an outstanding track record, particularly in marketing and sales. Prior to joining NCI in 2003, Mr. Carroll was at Outsourcing Solutions, Inc. and its predecessor, Payco American Corp., where he played a leadership role in the growth of several lines of business and was responsible for ensuring that top clients were fully engaged in its outsourcing, fee and portfolio businesses. Mr. Carroll was instrumental in establishing the corporation's first outsourcing clients in a wide variety of markets, including healthcare, municipal governments, the federal government student loan program, as well as collection contracts with numerous banking and financial services providers.

GEORGE WILLIAMS
Chief Financial Officer

George Williams joined NCI in June 2002. Mr. Williams began his career as an Audit Manager with Deloitte, Haskins & Sells. He then served as Vice President, Senior Vice President and ultimately as CFO within the Equitable Companies, Inc. Immediately prior to joining NCI, George served as Senior Vice President – Finance and Administration with OneSource, a facility services company.




 

 

DALE BISSETTE
Executive Vice President of Operations

Starting as a collector trainee, Dale Bissette has been with NCI for most of his 25-year collection industry career. Over his career Mr. Bissette has gained experience in all aspects of collections and has developed invaluable knowledge of NCI and its clients.
 

*Data used under the fair use provision of US Copyright Law


NATIONWIDE CREDIT, INC AND AMERICAN EXPRESS/ AMERIPRISE FINANCIAL TO BE NAMED IN CLASS ACTION LAWSUIT- LISTEN TO THE CALLS- READ THE LEGAL CONSENT DECREES- LISTEN TO THE TERRORISTIC WAYS THAT THIS COMPANY COLLECTS- NOTICE THE OBVIOUS DISCRIMINATION AGAINST OUR CLIENTS FROM SRI LANKA- NOTICE HOW THE DIRECTOR OF OPERATIONS COULD CARE LESS- LISTEN TO HOW FAR THE THREATS GO- NOW IMAGINE THAT THIS IS YOUR MOM THAT THEY ARE TALKING TO!

Here is the call!  Sit back Relax and enjoy- It is 58 Minutes- The transcript will be posted shortly!

 

LISTEN TO THE CALL AND READ THE FULL LEGAL TRANSCRIPT

HERE IS THE LETTER WE RECEIVED FROM OUR CLIENT:

Mr. Paisola,

I read the items on your web page regarding Nationwide Credit, Inc. and my wife is experiencing a similar situation.  She had an account with American Express One.  She had a balance of $9700 and was paying in a timely manner the minimum payments until we hit a rough patch this summer.  We did make some payments to American Express One but it did not cover the minimum payments.  American Express turned it over to Nationwide Credit, but we only found about that yesterday evening when they called my wife.  My wife said they threatened to sue her if she did not pay the full amount by 5 PM.  They then called back and said they would sue unless she paid the full amount by 7 am this morning or unless she paid 33% of the full amount.  I did some research on the company and in addition to what I saw on your site and Bud Hibbs’ site, I also saw that on two occasions they had to enter into consent decrees with the FTC for alleged violations of the FDCPA, the latest being in 1998. 

I called them this morning and spoke to them.  I am attorney so I advised them that I am an attorney but I am not acting as one for purposes of this matter and I will not be representing my wife.  I then asked for the person’s name, name of collection agency, address, fax number, creditor being represented and amount at issue.  She was incredibly defensive and refused to give their address and fax number until I advised them that this itself could be construed as a violation of the FDCPA.  She did finally provide the address and fax number.  I then asked if she was trained in regard to the FDCPA.  Again she became defensive until I told her that this was required under their 1998 Consent Decree.

I then proceeded to discuss the debt and the calls last night.  She claims she never threatened to sue my wife, and that my wife claimed that she did not receive any income in 2006, that she admitted the debt, and that she said she would not be able to pay it.  My wife is not home at the moment, but I doubt that she said all those things.  At any rate, they are clearly angling to imply some sort of “credit fraud” on the part of my wife.  The reality is that my wife is self-employed and did earn on average $50,000 a year, and this is what she put on her application.

The person reiterated that they only way we can avoid litigation is to pay either the entire amount or 33% up front and then the remainder over the next two months.  She refused to consider any other alternative payment plans so I could not even proffer one.  I then informed them that they are not even providing time for us to exercise our rights under the FDCPA because we have not even received the notice letter.  She said they mailed it yesterday.  I said I have the right to review the letter and exercise any rights I may have under the FDCPA.  She told me that as far as they are concerned my wife is in breach and they do not need to wait any more to initiate further action (now she was deliberately avoiding specifically referencing “litigation” since she knew I was aware that that would be a violation).  I then asked again for a few days to see whether I could find some way to meet their payment dictates.  She refused, but did say that she told my wife that she could ask friends or family for a loan, pay by credit card or call American General for a loan.  I said I would need the weekend to explore these options.  She said she would not give that time, and that I would only have until 3PM Pacific time today and that if I was unable to find some way to do the payment they would proceed with “further action”.

She then put her supervisor on, or her supervisor jumped on (I did not ask for a supervisor) who reiterated that I would only have until 3 PM to respond before they took further action.  I think she had slipped and said that they would then contact an employer, but I think the supervisor caught herself.  It may be on their tape since they said they were recording it.  I then asked numerous times what they meant by “further action” and they both refused to answer and then they ended this call. 

I am quite frankly stunned.  I knew some collection agencies could be unsavory and disreputable, but I never thought one would be blatantly so, and that American Express would do any kind of business with them knowing that they had already entered into two consent decrees.  We need your assistance.  From what I read on your web site, you sound like just the type of person that can help us with these people.

I will head over to PayPal right now to pay your fee.

 http://www.collectionindustrylive.com/news_vipservices.html

Thanks,

Harisha Bastiampillai

 P.S. My wife’s name is Shankari.

LISTEN TO THE CALL

LISTEN TO THE CALL AND READ THE FULL LEGAL TRANSCRIPT


Robert Paisola - EzineArticles Expert Author

ABOUT YOUR AUTHOR, ROBERT PAISOLA:

Robert Paisola is an international motivational speaker, trainer and author. He is an expert in the field of Personal Real Estate Investor Training. He is a professional speaker who has been featured on CNN, CNNFN, and the Wall Street Journal. He can answer your questions on the "Basics of the Real Estate Investing Business" to detailed issues regarding your specific transactions. Life Experience Robert Paisola is a Professional International Seminar Speaker in the Areas of Real Estate Investing, Tax Lien Investing, Rental Property Management, Real Estate Coach and Mentor Training and Business Management. He has served companies throughout the world.

Robert is also an International Travel Writer and has been featured in Worldwide Travel Publications and is a Senior Member is MPI, Meeting Planners International.

If you are interested in learning the business from someone like Rob email his office at robert@mycollector.com or call our offices Nationwide toll Free at 1-877-517-9555 or visit http://www.allexperts.com/displayExpert.asp?Expert=38419

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